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Return & Quality Policy

Practical claim and quality-handling terms for B2B abrasive and polishing product orders.

Before shipment

Buyers should confirm specifications, samples, packaging and inspection requirements before production and shipment. Browse products and confirm the approved specification with sales.

Quality issue handling

If a confirmed quality issue occurs, please provide photos, videos, order details and quantity affected for review. Keep cartons and shipment records, and do not return goods without written instructions.

B2B order terms

Custom industrial products are normally not returned without prior agreement. Solutions may include replacement, credit or negotiated support. See billing policy and forwarder support for related records.

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